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Frequently Asked Questions
What is your Policy on Returns/Exchanges/Refunds?
If your print arrived damaged, let me know and I'll send out a new print and instructions with what to do with the damaged one.
I want you to be happy with your purchase! Within the first 30 days of receiving your print you can return it for a full refund, or exchange it for another of equal value. You will be responsible for shipping back the print to me and packing it to avoid any damage. The address is:FineArtHeart 1201 1st Ave. S #332 Seattle, WA 98134 (206) 999-1890
What is the processing time for my order and your shipping policy?
In general, the print turn-around time is as follows:
Paper: 1-3 business days
Canvas: 3-5 business days
Metal: 3-5 business days
Smaller prints will ship out in flat mailers with cardboard stiffiners and larger prints and loose canvas will be rolled up and shipped in heavy cardboard tubes. Canvas wraps and metal prints will ship in protective cardboard boxes. Actual shipping time is anywhere from 1-7 business days and varies depending on distance and shipping style chosen. Customers will receive a tracking number via email as soon as the order has shipped. If you are shipping outside the US, contact me and I'll let you know what the charge will be.
Need your FineArtHeart art even faster? Contact me and let me know your requirements and I'll be happy to talk with about what is possible and provide a price.
Will the print look like what's on my screen?
Electronic (computer, tablet, and phone) screens can vary widely with their color and intensity. Rest assured that the print you order will look as I intended it to look! I've spent a great deal of time with the printer calibrating to their printers and I'm extremely happy with the results and have them hanging in our home and offices. That said, you have 30 days for either a refund or an exchange and you only have to pay for the return shipping.
Are the prints archival and how long will they last?
Love is eternal but alas, the prints are not! While the ink, paper, and canvas combinations that you recieve were engineered to last over a hundred years, the mounting boards, frames, mats, and viewing/storage conditions all affect the archival ratings and if absolute maximum longevity is super-important to you, contact me and I'd be happy to help.
Of the paper print options, I can't decide which one to get. Can you help?
If you are going to put this print in a frame and behind glass (or acrylic), they will all look the same as the framing glass makes all the prints reflective, so it really doesn't matter from a visual standpoint which print finish you choose. If they are not going behind glass and you want a glossy look, then go with Premium Gloss. The Premium Luster option sits right in between a matte surface and a gloss with a traditional 'photo paper' look and feel, and the Fine Art Paper has a similar satin finish to the Premium Luster but has a wonderful heavier paper feel with a very slight texture. But they will all have the same sharpness and vibrancy to them!
I don't see the size that I want, can I get a custom size or a different format?
In many cases, yes! Feel free to give me a call or send me an email with what you'd like and/or need I'd be happy to discuss it with you.
What size will my print actually be?
For Paper Prints: The image area of your print will be made to the exact size that you ordered, but it will be printed on larger sized paper, meaning that it will have a white border around it. For example, if you ordered an 8x10 print, the image area will be 8x10 but it will be centered on a sheet of 11x14 paper. I've tried to keep the paper size in the most popular standard frame sizes.
For Canvas Wraps: The frame and image will be the size that you ordered. Depending on the Canvas Option you choose (Step 3 when you're ordering your print), you'll have 1- 3 options (depending on the image) for how the canvas wraps around the frame and what is printed on the edges of the frame. When you get to that step, click on the question mark for the options available and that will give you a description of that option and what it looks like. In no case will the actual image be cropped from how you ordered it.
For Loose Canvas: It will be set up just like the Canvas Wrap, it just won't be mounted on a frame.
For Metal Prints: It will be the exact size you order and will be a full-bleed, meaning it will have no border but will be printed to the edge of the aluminum.
Do you offer frames?
I don't currently offer frames but am working on offering a simple frame selection in the near future. In the meantime if you'd like your print framed, one option is to go to your local craft store and see if they carry a pre-made frame that suits you in the size of your print. Oftentimes the pre-made frames come with a mat and it may very well turn out to fit your print (again, whenever possible I try to work in standard sizes). If the mat isn't the correct size for your print the craft store will sometimes sell mats separately. The alternative to all that (or to get a custom look) is to patronize your local frame shop. You'll get personalized service and you'll be supporting your neighbors!
If I have questions that may seem unexpert, can I contact you?
Yes! Remember I've been looking and working with hearts for the past few years and it's impossible not to have them influence me. I would LOVE to speak with you! Emails work too!
How can I keep up with your new work?
The best way is to sign up for my newsletter here! I won't pester you with spam, won't share your email with anyone, just a notice of a new image added to the collection and perhaps a story from time to time. Of course you can always opt-out at any point!
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